arXiv Computation and Language
Sep 10

Auditable Emergency Triage for Maternal and Newborn Care in India

arXiv:2609.09356v1 Announce Type: new Abstract: At Noora Health, our nurses answer more than 50,000 medical queries per month on our WhatsApp-based service that provides caregivers with on-demand sup...

By Shobhit Jagga, Aman Dalmia, Niharika Priyadarshini, Neelima Devadas, Amrita K Prasen, Nikhil Nalin, Santhosh SJ, Sreeram Nurani Ramasubramanian, Muhammed Afeer K, Anubhav Arora
arXiv AI
Jul 13

Empowering 9-1-1 Calltaking Training with Generative AI: Experiences and Lessons Learned

arXiv:2602. 13241v3 Announce Type: replace-cross Abstract: Emergency call-takers form the first operational link in public safety response, handling over 240 million calls annually while facing a sustained training crisis: staffing shortages exceed 25\% in many centers, and preparing a single new hire can require up to 720 hours of one-on-one instruction that removes experienced personnel from active duty.

By Zirong Chen, Meiyi Ma