arXiv AI By Kuan-Hao Tseng, Niruth Bogahawatta, Yasod Ginige, Kunjan Patel, Kosta Dakic, Suranga Seneviratne

FaulT-Bench: Towards Benchmarking Network Troubleshooting LLM Agents under Unreliable User Tickets

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FaulT-Bench is a new benchmark comprising 200 network troubleshooting scenarios across eight topologies, designed to test large‑language‑model agents on realistic, noisy user tickets that may contain false premises or incorrect fault claims. The benchmark includes 72 rewritten tickets that vary reporter confidence and detail while keeping the network state constant, allowing isolation of the impact of ticket wording on diagnosis. Evaluation of agents such as SADE, ReAct, and Claude Code shows they perform well on accurate tickets but degrade sharply on misleading or healthy‑network tickets, revealing differing failure modes and highlighting the importance of robust reasoning over unreliable input.

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