arXiv:2608. 09790v1 Announce Type: new Abstract: Online credit card discussions provide a natural setting for studying how consumers communicate about financial products.
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arXiv:2606. 14715v1 Announce Type: cross Abstract: LLM agents are increasingly used to simulate real world interactions, but it remains unclear whether simulated behaviors preserve the content patterns and interaction dynamics of real human behaviors.
arXiv:2606.06443v3 Announce Type: replace Abstract: Large language models are increasingly used to simulate social media users and infer how individuals may respond to online discussions. However, it...
arXiv:2601.12208v2 Announce Type: replace Abstract: Evaluating conversational systems in multi-turn settings remains a fundamental challenge. Conventional pipelines typically rely on manually defined...
The paper introduces a hypothesis-driven simulation workflow that screens customer experience (CX) agents before deployment, using synthetic customers and simulated tool outputs to emulate multi-step interactions without accessing production backends. Applied to Nubank’s high-volume Card Delivery and Card Management chat-support agents, the simulation’s binary evaluator scores correlated strongly with production results, and simulation-guided iterations raised transactional net promoter score by 36.69 points in a live A/B test. Additionally, screening over 16,000 simulated conversations helped select a model that increased self‑service rate by 8.82 percentage points without harming net promoter score, demonstrating that simulation enables extensive model exploration safely.
arXiv:2606. 06027v1 Announce Type: cross Abstract: Community-conditioned language model adaptation requires choices about data collection, community definition, and evaluation that are currently made independently in each study, making it hard to compare assumptions or reuse artifacts.
arXiv:2607. 25218v1 Announce Type: new Abstract: Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems.