ALTK-Evolve: How learned memory tops the τ²-bench leaderboard on customer service tasks without a frontier model
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arXiv:2606. 18543v1 Announce Type: new Abstract: Language model agents are becoming proficient executors at isolated, short-horizon tasks such as software engineering and customer service.
arXiv:2607. 20655v1 Announce Type: cross Abstract: Lead ranking in Customer Relationship Management (CRM) systems faces a persistent challenge: models achieving high offline accuracy often underperform in production.
The paper introduces HiMA-Ecom, a hierarchical multi‑agent e‑commerce benchmark with 22.8K instances, where 17.7K include memory entries. It explores training, evaluation, and management of accumulated context in long‑horizon agentic systems, and proposes HiMA‑R1, a policy optimization method that controls trajectory context budgets and uses reward‑driven memory to accelerate convergence. Experiments show that agents built on 3B and 7B open‑source models outperform DeepSeek‑V3 by an average of 6.0 points, while reward‑driven memory cuts convergence steps by about 55%.
arXiv:2603. 29247v3 Announce Type: replace-cross Abstract: LLM-based shopping agents increasingly rely on long purchase histories and multi-turn interactions for personalization, yet naively appending raw history to prompts is often ineffective due to noise, length, and relevance mismatch.