arXiv AI

Empowering 9-1-1 Calltaking Training with Generative AI: Experiences and Lessons Learned

arXiv:2602. 13241v3 Announce Type: replace-cross Abstract: Emergency call-takers form the first operational link in public safety response, handling over 240 million calls annually while facing a sustained training crisis: staffing shortages exceed 25\% in many centers, and preparing a single new hire can require up to 720 hours of one-on-one instruction that removes experienced personnel from active duty.

arXiv AI
1d ago

Evaluating Multimodal LLMs across Text and Audio Modalities for Accessible Disaster Assistance

arXiv:2608. 14651v1 Announce Type: new Abstract: Effective disaster risk communication is a foundational humanitarian challenge, yet current emergency infrastructure fails to meet the needs of individuals with access and functional needs, including hard-of-hearing individuals, pregnant women, mothers with toddlers, and elderly individuals with dementia.

By Anuridhi Gupta, Samara Mansoor, Hemant Purohit
Hugging Face Trending Papers
Jun 8

Guide Me Out: A Framework to Benchmark VLM Operators Communication in Crisis Scenarios

Effective crisis response requires spatially grounded communication that bridges linguistic guidance of civilians with the physical environment, accounting for structural bottlenecks, evolving threats, and agent-specific contexts. Yet, current NLP research in crisis communication remains mainly limited to static, text-only classification settings, overlooking the critical communicative role of AI operators in dynamic, embodied scenarios.