OpenAI Blog

Improving India’s critical care infrastructure

arXiv Computation and Language
Sep 10

Auditable Emergency Triage for Maternal and Newborn Care in India

arXiv:2609.09356v1 Announce Type: new Abstract: At Noora Health, our nurses answer more than 50,000 medical queries per month on our WhatsApp-based service that provides caregivers with on-demand sup...

By Shobhit Jagga, Aman Dalmia, Niharika Priyadarshini, Neelima Devadas, Amrita K Prasen, Nikhil Nalin, Santhosh SJ, Sreeram Nurani Ramasubramanian, Muhammed Afeer K, Anubhav Arora
arXiv AI
Jul 13

Empowering 9-1-1 Calltaking Training with Generative AI: Experiences and Lessons Learned

arXiv:2602. 13241v3 Announce Type: replace-cross Abstract: Emergency call-takers form the first operational link in public safety response, handling over 240 million calls annually while facing a sustained training crisis: staffing shortages exceed 25\% in many centers, and preparing a single new hire can require up to 720 hours of one-on-one instruction that removes experienced personnel from active duty.

By Zirong Chen, Meiyi Ma
arXiv AI
Aug 14

AI and Consumer Rights in India Working Paper

arXiv:2608. 12863v1 Announce Type: new Abstract: As AI systems proliferate in consumer facing applications, questions about liability for AI related harms remain unresolved.

By Omir Kumar, Sriya Sridhar, Vibhav Mithal, Balaraman Ravindran
arXiv AI
Aug 20

Improving Rural Medication Safety with AI: A Scoping Review

The scoping review examines how artificial intelligence (AI) is applied across all stages of medication management in rural healthcare settings, from prescribing to post-administration monitoring. It identifies four main themes: the types of AI used, the medication phases impacted, the effectiveness in reducing errors, and rural-specific challenges such as infrastructure and alert fatigue. Studies show machine‑learning surveillance can cut prescribing and transcription errors by 34% to 80%, yet barriers like governance gaps, funding limits, and clinician resistance remain.

By Jeong-ah Kim, Muhammad Ashad Kabir, Daniel Terry, Maryam Rouhi