arXiv AI

Measurement Without Validity: The Compounding Reliability Problem in Agentic AI Evaluation

arXiv:2608. 00794v2 Announce Type: replace Abstract: Agentic AI evaluation pipelines produce benchmark scores that justify deployment decisions, safety certifications, and regulatory compliance claims.

arXiv AI
Sep 18

A Unified Evaluation Framework for Trustworthy Large Language Models, Agentic AI, and Multimodal Systems

The paper introduces a unified evaluation framework for assessing the trustworthiness of large language models, agentic AI, and multimodal systems. It connects output-level, trajectory-level, and cross-modal assessments across eight dimensions—capability, robustness, safety, fairness, transparency, governance, oversight, and efficiency—while preserving system-specific metrics and providing uncertainty estimates. A meta-evaluation layer checks the validity, reliability, and reproducibility of the evaluation itself, and the framework aligns with governance standards and regulatory requirements.

By Shaina Raza, Ahmed Y. Radwan, Imran Liaquat, Kathryn Hume
arXiv AI
Sep 3

READY or Not: Reliable Enterprise Agent Deployment

READY or Not: Reliable Enterprise Agent Deployment introduces a framework for qualifying AI agents for enterprise workflows. It measures reliability and operating cost under various oversight policies, selects the minimum‑cost policy that meets a specified reliability target, and statistically qualifies it on held‑out cases. In a clinical audit study, READY revealed that two agents with nearly identical autonomous accuracy required markedly different levels of human review to achieve the same reliability target.

By Veronica Chatrath (Christy), Bryan Zhu (Christy), Jingxuan Fan (Christy), George Pu (Christy), Soham Dinesh Tiwari (Christy), Soham Dan (Christy), Ryan Young (Christy), Yuan (Christy), Li, Yuang Yao, Apaar Shanker, Minglai Yang, Daniel Yue Zhang, Yunzhong He, Ying Liu, Chenguang Wang, Zhijun Yin, Yuan Xue
arXiv AI
2d ago

Continuous Process-Level Evaluation for Evolving Enterprise AI Agent Skills

The paper introduces a continuous evaluation framework that assesses both outcome-level and process-level aspects of evolving enterprise AI agent skills. It applies this framework to two variants of a Business Value Determination skill, running 240 trials across multiple models, harnesses, and specifications. The results show that while most trials pass final numerical checks, a large majority still exhibit process-level deviations, and dependency attribution reduces the number of failed checks per run. The framework also provides reusable regression tests and highlights specification sensitivity across configurations.

By Ngoc Phuoc An Vo, Aarya Doshi, Vadim Sheinin
arXiv AI
Aug 26

Benchmarking LLM Judges for Voice-Agent Evaluation: Reliability, Calibration, and Human Oversight

The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.

By Anupam Purwar, Shashank Singh, Kritika Srivastava
arXiv AI
Jul 31

Adversarial Pragmatics for AI Safety Evaluation: A Diagnostic Framework and Seed Benchmark for Language-Mediated Control

arXiv:2607. 01153v3 Announce Type: replace-cross Abstract: Safety evaluations for language models increasingly depend on judgments about ambiguous natural-language behaviour: whether a model followed an instruction, refused appropriately, complied with a policy, or misreported progress in an agentic task.

By Brett Reynolds