Whose Transparency is it Anyway? Understanding Generative AI Transparency Needs and Gaps Across Stakeholders
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The paper investigates how different stakeholders—end‑users, AI builders, and policymakers—define and experience transparency in generative AI. It finds that while all groups agree on core goals of accuracy and privacy, end‑users perceive larger gaps between desired and available transparency features, with only 28% feeling well served compared to 53% of builders and 49% of policymakers. The study also shows that transparency is context‑dependent, shifting priorities based on task and role, and calls for pluralistic transparency infrastructures rather than a one‑size‑fits‑all approach.
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