arXiv AI By Heimo M\"uller, Dominik Steiger, Markus Plass, Andreas Holzinger

The System Hallucination Scale (SHS): A Human-Centered Instrument for Assessing Perceived Reliability of Large Language Models

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The System Hallucination Scale (SHS) is a lightweight, human-centered instrument designed to assess users’ perceived reliability of large language models across five dimensions: factual accuracy, source reliability, logical coherence, deceptiveness of presentation, and responsiveness to user guidance. It consists of ten balanced Likert-scale items modeled after the System Usability Scale and System Causability Scales, yielding a directional score and consistency diagnostic. In a supervised validation study with 193 participants, SHS showed strong internal consistency, high clarity, and took an average of 4.2 minutes to complete, revealing that users perceive source verifiability and presentation deceptiveness as more problematic than factual accuracy.

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