arXiv AI By Jo\~ao Matos, Olivia Buege, Donny Cheung, Gary S. Collins, Paula Dhiman, Nan Li, Bingyu Mao, Benjamin W. Nelson, Michail Ouroutzoglou, Paul Varghese, Jonathan Amar

The complexities of patient-centred conversational artificial intelligence

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arXiv:2607. 08625v1 Announce Type: new Abstract: Consumer-facing health chatbots powered by large language models (LLMs) are increasingly used for symptom assessment.

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arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran