arXiv AI By Andy Gray, Jake Hobbs

Reducing Barriers to Academic Support: Evaluating a Course-Specific RAG System for Addressing Help-Seeking Disparities in Higher Education

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The paper introduces Beacon, a course‑specific Retrieval‑Augmented Generation (RAG) system that offers private, module‑aligned academic support to students. By grounding responses in approved teaching materials, Beacon aims to lower barriers to help‑seeking and encourage independent learning, especially in computing education where tasks are cumulative and demanding. Evaluation through questionnaires and interviews showed students found Beacon’s responses trustworthy and closely aligned with course content, viewing it as a useful first point of support before consulting lecturers or official resources.

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