arXiv AI By Yihua Qin (Tsinghua University, Futura Lab, Futura.AI), Jiajie Jerry Zhao (Tsinghua University, Futura Lab, Futura.AI)

R2A-Sales: A Policy-Atom-Matched Benchmark for Rule-to-Action Gaps in Goal-Directed Sales Agents

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R2A‑Sales is a new benchmark that pairs static policy probes with multi‑turn sales scenarios to evaluate whether large‑language‑model agents can translate stated rules into compliant, tool‑grounded actions under commercial pressure. The benchmark includes a ledger‑verified interactive arm, 24 policy atoms, 42 semantic cores, and 2,016 matched pairs across three Chinese‑language sales domains. Results show high static compliance (≈90–99%) but low action compliance (≈3–17%), revealing a substantial rule‑to‑action gap of 80–92 percentage points.

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