arXiv AI By Thilo Tamme (Technical University of Munich), Michael Saatkamp (Technical University of Munich), Alma Bonte (Technical University of Munich), Daniel Weiss (LMU Munich), Anton Hantel (Massachusetts Institute of Technology), Andrej Levin (Technical University of Munich)

Positive Ratings, Hidden Concerns: Employee Voice Disclosure in AI-Mediated Organizational Listening

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arXiv Computation and Language
Sep 7

Auditing Bias and Safety in Voice AI Customer Care

The paper introduces a validation‑gated audit framework for voice AI customer‑care systems, treating them as stateful, multi‑turn, tool‑mediated interactions where bias and safety can manifest as added burdens before a final decision. The framework distinguishes between native speech‑to‑speech, cascaded ASR‑to‑LM‑to‑TTS, and hybrid architectures, and applies matched service facts across controlled caller presentation conditions to validate fact invariance, presentation cues, artifacts, and acoustic measurements. It outlines seven validation gates, a six‑family metric set, and demonstrates the approach with a synthetic refund‑dispute audit example, while noting that production results are withheld until the protocol is satisfied.

By Vignesh Ethiraj, Ashwath David
arXiv Computation and Language
Aug 25

Expectations and Practices around AI Disclosure in CS Research

The paper examines AI disclosure policies in top computer science venues, finding them to be highly under‑specified. A survey of 109 researchers shows that disclosures are deemed most necessary for research design tasks and when human involvement is low, and it compiles researchers’ expectations for disclosure content. Analysis of 13,867 disclosure statements from EMNLP 2025 and ICLR 2026 reveals a significant mismatch between these expectations and actual practice, such as frequent disclosure of writing assistance despite it being considered less necessary.

By Arati Mohapatra, Danish Pruthi