arXiv:2502.00857v2 Announce Type: replace
Abstract: Large Language Models (LLMs) increasingly provide direct answers to user questions, raising concerns about reduced engagement in critical thinking...
By Jamshid Mozafari, Bhawna Piryani, Abdelrahman Abdallah, Adam Jatowt
arXiv:2504. 07385v3 Announce Type: replace-cross Abstract: As Large Language Models (LLMs) become increasingly used for question-answering (QA), relying on static, pre-annotated references for evaluation poses significant challenges in cost, scalability, and completeness.
By Sher Badshah, Ali Emami, Hassan Sajjad
arXiv:2606. 06197v1 Announce Type: cross Abstract: Question answering (QA) systems have achieved notable progress with the advent of large language models (LLMs).
By Hafez Abdelghaffar, Ahmed Alansary, Ali Hamdi
arXiv:2609.07093v2 Announce Type: replace
Abstract: Retrieval-augmented generation (RAG) enables large language models (LLMs) to answer questions by accessing external knowledge and has been widely a...
By Yifan Wang, Xinkui Lin, Yongxiu Xu, Shen Gao, Ruochen Yang, Kun Huang, Yubin Wang, Jie Wu, Wei Liu, Jian Luan, Hongbo Xu, Shuo Shang
arXiv:2606. 05901v1 Announce Type: cross Abstract: Large language models (LLMs) have fundamentally transformed the landscape of Natural Language Processing.
By Christopher J. Wedge, Joshua Stutter, Danny Dixon, Jacek Ca{\l}a
The paper presents a decision‑support system that enhances retrieval‑augmented generation (RAG) for customer contact centers by first identifying customer questions in real time. If a query matches a frequently asked question (FAQ), the system retrieves the answer directly from the FAQ database; otherwise it generates an answer via RAG, delivering responses to agents within two seconds. The approach reduces manual query formulation, lowers average handling times, and cuts operational costs, and it includes an automated workflow that uses LLMs to extract FAQs from historical transcripts when none are predefined.
By Garima Agrawal, Sashank Gummuluri, Cosimo Spera