Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support
Read the original on arXiv AI →The Flow has not summarised this story yet — read it at arXiv AI.
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arXiv:2608. 10037v1 Announce Type: cross Abstract: Large language models (LLMs) increasingly rely on external tools to accomplish complex real-world tasks, making tool documentation a critical grounding resource for LLM agents.
Corpus2Skill is a retrieval architecture that transforms an enterprise knowledge base into a hierarchical skill directory, enabling an LLM agent to navigate from high-level summaries to specific documents and backtrack when necessary. On an enterprise customer‑support benchmark, it outperforms single‑shot dense, hybrid, hierarchical‑retrieval, and agentic RAG baselines in answer quality and grounding, with a moderate cost tradeoff. An eleven‑dataset study shows that corpus navigation excels on single‑domain corpora with a recoverable topical taxonomy but is less effective on open‑domain factoid pools or homogeneous‑tabular corpora, providing a design guideline for knowledge‑grounded systems.
arXiv:2606. 09316v1 Announce Type: new Abstract: Retrieval-augmented generation (RAG) enables agents to access external knowledge at inference time, but it primarily retrieves fragmented declarative evidence, leaving agents to repeatedly infer task procedures from passages, manuals, examples, logs, or trajectories.
arXiv:2608. 07527v1 Announce Type: cross Abstract: Long-document understanding requires models to find and combine evidence across many pages, layouts, tables, figures, and charts.
SkillFlow is an open, multi-stage retrieval system that helps AI agents selectively load relevant skills from a large library of community-contributed SKILL.md definitions. The pipeline uses dense retrieval, two rounds of cross-encoder reranking, and LLM-based selection to balance recall and precision. Evaluations on SkillsBench and Terminal-Bench show that SkillFlow improves performance when high-quality skills are available, but retrieval alone does not help if the corpus lacks executable skills for the target domain.
arXiv:2606. 14885v1 Announce Type: new Abstract: Agentic search over large corpora relies on retriever-mediated interfaces (e.