Evaluating LLMs as Agentic Workflow Executors in Real-World Customer Support Skills
Read the original on arXiv Computation and Language →The Flow has not summarised this story yet — read it at arXiv Computation and Language.
The Flow has not summarised this story yet — read it at arXiv Computation and Language.
arXiv:2607. 28037v1 Announce Type: new Abstract: As LLM-based agents are deployed in complex, multi-step workflows, a critical evaluation gap has emerged: most existing benchmarks judge only final outcomes, unable to distinguish reliable reasoning from lucky success or attribute failures to specific process deficiencies, hindering attribution in long-horizon tasks.
arXiv:2607. 16345v1 Announce Type: cross Abstract: Modern agentic systems increasingly rely on skills: installable packages of natural language and code that teach an LLM agent to perform a domain task.
AgentJudgeBench is a new benchmark that evaluates the reliability of large language model (LLM) judges on agentic tool‑calling tasks involving workflow directed acyclic graphs (DAGs). It contains 3,808 instances across six DAG topologies and three difficulty tiers, tested with five generators (3B–70B open‑weight models and GPT‑5.4) and six judges (20B to frontier scale) under both paired‑with‑and‑without‑ground‑truth conditions. The study finds that judge alignment degrades with task difficulty, ground‑truth exposure can sometimes hurt alignment, and structured evaluation rubrics provide modest improvements, revealing a structural ceiling that model capacity alone cannot surpass.
arXiv:2607. 23123v1 Announce Type: new Abstract: Existing evaluations of large language models cover knowledge, reasoning, coding, and tool use, but they rarely treat a verifiable deliverable produced within a constrained workflow as the unit of evaluation.
arXiv:2610.14918v1 Announce Type: new Abstract: Evaluating an agent's ability to strictly satisfy diverse and procedurally complex requirements is essential to determining its practical reliability....
The paper introduces LongJudgeBench, a benchmark designed to evaluate large language models (LLMs) acting as judges for long-form text generation. It highlights that long-form evaluation requires complex, document-level assessments beyond simple length, such as organization, coverage, depth, consistency, and scenario-specific quality. Experiments show a significant reliability gap among current LLM judges, indicating instability across scenarios and limited effectiveness of rubrics or references.