arXiv AI By Pradipta Ghosh, Gaurav Mitra, Shripad Nadgowda, Akshil Shah, Junyu Liu, Canturk Isci, Syamla Bandla, Xinyao Hu, Onkar Deshpande, Anik Dasgupta

Diviner: Agentic RCA with Human-Governed Adaptation for Large-Scale Infrastructure

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Diviner is an agentic root‑cause analysis system designed for large‑scale distributed infrastructures. It organizes incident investigation into a four‑stage reliability lifecycle, leveraging a corpus of reviewed incidents and service‑owner expertise to create scoped, versioned skills, workflows, typed tools, and an incident knowledge graph. The system employs adaptive lead and context‑isolated workers to apply relevant knowledge to real‑time evidence, evaluates investigation trajectories against responder‑reviewed outcomes, and updates operational knowledge through feedback loops that require replay, quality checks, and owner approval.

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