arXiv AI By Yotam Eshel, Guy Hadad, Guy Feigenblat, Yuri M. Brovman, Matt Gearhart, Bracha Shapira

DeepAffinity: Long-Term Aspect Preference Prediction in eCommerce using Small Language Models

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DeepAffinity is a model designed to predict eCommerce users’ future preferences for product aspects such as brand, size, and color, treating this as a temporal prediction problem. It uses small language models with structured prompts and specialized prediction heads, outperforming standard generative fine‑tuning and general‑purpose open‑source LLMs that lack task‑specific tuning. The approach improves recommendation quality on a large multinational eCommerce platform.

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arXiv AI
Aug 26

From Gradient-Boosted Trees to Deep Recommenders: Practical Lessons from Migrating a Production Customer Support Recommender

The paper documents the migration of a live conversational recommendation system from a gradient‑boosted multiclass model to a pairwise‑binary deep recommender. It explains how reformulating the task, using negative sampling, noise injection, and attention pooling over transcript chunks enabled the new model to handle dynamic, multimodal data and long conversation context. The authors compare several architectures and loss functions, showing that the deep recommender matches or surpasses the CatBoost baseline, especially in later conversational stages.

By Sonia Sharma, Jeyendran Balakrishnan, Shreya Rajpal, Swapnil Parekh, Nagaraj Janardhana, Andrew Mattarella-Micke