Adapting from Downturns: Prediction of Long-Term Conversational-Skill Development in Mental-Health Crisis Counselors

The paper introduces a method to predict whether volunteer mental‑health crisis counselors will improve their conversational skills early in their careers. It focuses on identifying moments counselors initially struggle with, tracking how they adapt to similar moments in later conversations, and using these early adaptations to forecast long‑term improvement. The approach outperforms baseline models that rely solely on conversation transcripts.

Machine-generated by The Flow from the publisher's headline and feed description — not written or checked by a human. The full article lives at arXiv AI.