arXiv AI

Leveraging Multi-Agent System (MAS) and Fine-Tuned Small Language Models (SLMs) for Automated Telecom Network Troubleshooting

arXiv:2511. 00651v2 Announce Type: replace Abstract: Telecom networks are rapidly growing in scale and complexity, making effective management, operation, and optimization increasingly challenging.

arXiv AI
Aug 13

CTBench: Evaluating Troubleshooting Capabilities of AI Agents in Realistic Telecom Network Operations

arXiv:2608. 12002v1 Announce Type: new Abstract: Agents are increasingly considered for automating network operations and maintenance, where engineers must diagnose network faults, optimize configurations to enhance services, and reduce operational costs while acting under strict constraints.

By Xingyu Yan, Tingting Dai, Antonio De Domenico, Mohamed Sana, Nicola Piovesan, Changchang Li, Bowen Liu, Kun Jiang, Mengjie Zhang, Dingcheng Shan, Jing-Cheng Pang, Chenwei Wu, Sijie Wu, Lianying Chao, Haoran Cai, Jiantao Ye, Xubin Li, Simon Mark Lucas, Xin Chen
arXiv AI
Jul 28

Building AI That Works: ESnet's Pragmatic Approach to AI-Driven Operational Excellence

arXiv:2607. 22948v1 Announce Type: cross Abstract: The ORBIT (Operations Responses and Business Intelligence Toolkit) project was initiated to assess agentic AI for the upcoming ESnet 7 initiative and to address persistent operational pain points in the Network Operations Center (NOC) workflow.

By Bin Dong, Sukhada Gholba, Brooklin Gore, Shawn Kwang, David Mitchell, Samuel Oehlert, Garrett Stewart, Brendan White, Luke Baker, Ed Balas, Britt Gathright, Chin Guok, Jon-Paul Heron, John MacAuley, Scott Richmond, Chris Robb, Chris Tracy, Kesheng Wu
Hugging Face Trending Papers
Aug 27

FaulT-Bench: Towards Benchmarking Network Troubleshooting LLM Agents under Unreliable User Tickets

FaulT-Bench is a new benchmark comprising 200 network troubleshooting scenarios across eight topologies, designed to test large‑language‑model agents on realistic, noisy tickets that may contain false premises or incorrect fault claims. The benchmark includes 72 rewritten tickets that vary reporter confidence and detail, and evaluates agents via an automated harness that scores diagnoses on outcome, fix, and reasoning quality. Results show that while agents perform well on accurate tickets, they degrade sharply on healthy networks with misleading reports, highlighting the importance of ticket wording over content.

arXiv AI
Jun 17

Large Language Models for Agentic NetOps and AIOps: Architectures, Evaluation, and Safety

arXiv:2605. 12729v2 Announce Type: replace-cross Abstract: Large language models are increasingly being used to support network operations (NetOps) and artificial intelligence for IT operations (AIOps), including incident investigation, root-cause analysis, configuration synthesis, and limited self-healing.

By Muhammad Bilal, Jon Crowcroft, Ruizhi Wang, Xiaolong Xu, Schahram Dustdar
arXiv Machine Learning
Sep 14

ParaRecover: A Process-Level Benchmark for Error Localization and Recovery in Parallel Tool-Use Agents

ParaRecover is a new process-level benchmark designed to evaluate error localization and recovery in multi-turn parallel tool-use agents. It contains 10,626 instances across two difficulty levels, built on a taxonomy of 14 error types that cover planning dependencies, tool selection, and argument matching. The benchmark introduces the SDE rubric, which assesses structural integrity, diagnostic reasoning, and evolutionary strategy during agent execution, and demonstrates that it can guide improvements in agents’ reflective recovery capabilities.

By Bowen Guan, Zhentao Yin, Yanming Shen
arXiv AI
Aug 28

FaulT-Bench: Towards Benchmarking Network Troubleshooting LLM Agents under Unreliable User Tickets

FaulT-Bench is a new benchmark comprising 200 network troubleshooting scenarios across eight topologies, designed to test large‑language‑model agents on realistic, noisy user tickets that may contain false premises or incorrect fault claims. The benchmark includes 72 rewritten tickets that vary reporter confidence and detail while keeping the network state constant, allowing isolation of the impact of ticket wording on diagnosis. Evaluation of agents such as SADE, ReAct, and Claude Code shows they perform well on accurate tickets but degrade sharply on misleading or healthy‑network tickets, revealing differing failure modes and highlighting the importance of robust reasoning over unreliable input.

By Kuan-Hao Tseng, Niruth Bogahawatta, Yasod Ginige, Kunjan Patel, Kosta Dakic, Suranga Seneviratne