The paper introduces a benchmark for topic matching in real-world ASR transcripts from contact centers, where noisy, punctuation‑free speech data must be classified into predefined topics. It presents a human‑annotated dataset of topic‑utterance judgments and evaluates three matcher types—regex, zero‑shot sentence embeddings, and Gemini‑based LLMs—using two topic representations: keyphrases and natural language descriptions. Experiments show that lightweight LLM matchers outperform the other methods, especially when natural language descriptions are used.
arXiv:2609.38867v1 Announce Type: new Abstract: Large language model (LLM) computer-use agents are typically evaluated with clean written instructions, despite speech being an increasingly popular in...
arXiv:2606. 03957v1 Announce Type: cross Abstract: Conversational ASR for lower-resource languages and niche domains is limited by the scarcity of domain-matched multi-speaker training data.
Conversational ASR for lower-resource languages and niche domains is limited by the scarcity of domain-matched multi-speaker training data. We propose an augmentation pipeline that generates scenario-level dialogues with participant metadata, maps speaker attributes to TTS voice profiles, and assembles synthesized utterances into speaker-aware simulated conversations.
arXiv:2609.21844v1 Announce Type: new Abstract: Long transcripts are costly inputs for downstream NLP systems and often contain irrelevant context. We study query-conditioned topic localization: pred...
arXiv:2608.21343v1 Announce Type: cross Abstract: Contextualization is essential for production automatic speech recognition (ASR) systems, where user-provided phrases must be recognized accurately u...
arXiv:2608.22310v1 Announce Type: new Abstract: Long-term memory is crucial for personalized responses and long-horizon agent interactions. Existing methods often rely on LLMs to compress or rewrite...
arXiv:2606. 19325v1 Announce Type: cross Abstract: Existing multi-speaker dialogue systems bind speakers to utterances through structured supervision: per-turn tags, multi-stream transcriptions, or learnable speaker embeddings.
The paper introduces ContraTalk, a benchmark that tests whether dialogue models truly use acoustic cues or rely on transcript shortcuts. It formalizes cross‑modal disagreement, creates conflict and consistent QA examples, and proposes an Audio Twin representation to expose acoustic evidence to models. Experiments show that while text‑only LLMs perform well on consistent cases, they falter on conflict cases, and AudioLLMs only partially mitigate this issue.
arXiv:2609.22214v1 Announce Type: new Abstract: Long multilingual conversational spoken question answering requires systems to balance long-range transcript semantics with sparse acoustic and speaker...
arXiv:2609.09889v1 Announce Type: new Abstract: Automatic Speech Recognition (ASR) technology is fundamental to customer service automation and large-scale transcription. However, even advanced ASR m...
The paper documents the migration of a live conversational recommendation system from a gradient‑boosted multiclass model to a pairwise‑binary deep recommender. It explains how reformulating the task, using negative sampling, noise injection, and attention pooling over transcript chunks enabled the new model to handle dynamic, multimodal data and long conversation context. The authors compare several architectures and loss functions, showing that the deep recommender matches or surpasses the CatBoost baseline, especially in later conversational stages.
VoiceTrace introduces a new benchmark, VoiceTrace-Bench, for hybrid speech retrieval that combines a textual query specifying "what" to retrieve with a reference speech specifying "who" to retrieve. The authors propose a two‑stage framework: VoiceTrace‑Emb, which learns unified audio‑text embeddings for efficient large‑scale retrieval, and VoiceTrace‑Reranker, which fine‑grains relevance by jointly examining query‑candidate pairs. Experiments show VoiceTrace outperforms existing methods on both traditional semantic speech retrieval benchmarks and the new hybrid setting.