arXiv AI By Ahmad Salimi, Wentao Ma, Yuzhi Tang, Dongming Shen, Mu Li, Alex Smola

IHBench: Evaluating Post-Interruption Recovery in Voice Agents with Structured Workflows

Read the original on arXiv AI →

arXiv:2606. 19595v1 Announce Type: cross Abstract: Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures.

Machine-generated by The Flow from the publisher's headline and feed description — not written or checked by a human. The full article lives at arXiv AI.

arXiv AI
Sep 28

Evaluating Real-Time Voice Agents: From Component Quality to Grounded Outcomes

The paper reviews the fragmented literature on real‑time voice agents, noting that architecture, turn‑taking, and agentic evaluation communities rarely cite each other. It presents three evidence‑based claims: (1) architecture choice is a deployment constraint rather than a definitive solution, (2) evaluation has shifted from component quality to grounded outcomes, and (3) the dyadic assumption is breaking down as multiparty turn‑taking and reasoning become essential. The authors propose the TRG reporting standard to characterize agents by timing, recovery, and state‑verified outcomes, with an optional fourth axis for multiparty contexts.

By Shivam Negi, Arpit Rawat, Rashi Jain
arXiv AI
Sep 28

Inquesto Score: A reliability Protocol For Voice Agents

The paper introduces Inquesto Score (IS), a protocol that measures voice‑agent reliability by calculating the percentage of calls that reach the caller’s goal without functional failure. IS defines explicit failure events and severity levels, evaluates timing, semantic, and state‑dependent failures using audio, scenario predicates, tool traces, and a pinned open‑model judge, and provides diagnostic views on behavior, acoustic robustness, identity handling, and speaker groups. The authors evaluate IS v0.1 on 30 scenarios, three acoustic conditions, four speaker groups, and 306 calls per agent across 13 configurations, demonstrating that reliable measurement requires evidence beyond transcripts and explicit treatment of deployment conditions.

By Massa Baali, Bhiksha Raj
arXiv AI
Sep 21

NemotronLabs VoiceChat: An Open Full-duplex Speech-to-Speech Model with Tool Calling Capabilities

arXiv:2609.21967v1 Announce Type: cross Abstract: We introduce NemotronLabs VoiceChat, an open full-duplex speech-to-speech model with native tool-calling capabilities. NemotronLabs VoiceChat combine...

By Jagadeesh Balam, Travis Bartley, Edresson Casanova, Sanjay Chauhan, Chen Chen, Zhehuai Chen, Zijia Chen, Francesco Ciannella, Slyne Deng, Mikyas Desta, Harishchandra Dubey, Slim Essid, Nourchene Ferchichi, Boris Ginsburg, Mariana Graterol Fuenmayor, Negar Habibi, Kevin Hu, Anand Joseph, Viraj Karandikar, Myungjong Kim, Viacheslav Klimkov, Seelan Lakshmi Narasimhan, Lily Lee, Jason Li, Eileen Long, Ameya Mahabaleshwarkar, Aditya Malte, Adi Margolin, Sasha Meister, Valentin Mendelev, Oluwatobi Olabiyi, Ankita Pasad, Yifan Peng, Elena Rastorgueva, Jayda Ritchie, Jason Roche, Nikhil Srihari, Yuanhang Su, Yoshi Suhara, Viet Anh Trinh, Jinhan Wang, Piotr Zelasko, Hui Wang, Puhui Meng, Chaosen Zhang, Yunsheng Liu, Shawn Wang, Wenjing Li, Zhonglei He